Grievance Redressal Mechanism
In case of any complaints you may call our toll free Customer care no. 18001234001 alternatively you may also lodge your complaint on the below link:
Customer Care
In case you are not satisfied with the resolution given by the customer care executive or field staff you may raise your dispute to the Nodal officer or Appellate Authority:
Nodal Officer for Broadband Services
| Name of Nodal Officer |
Address of Nodal Officer |
Contact Number |
Email Address |
| Ms. Sunita Pant |
FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 |
0120-4526764 |
Sunita.pant@siti.esselgroup.com |
Appellate Authority and Advisory Committee for Broadband Services
| Name and designation of Appellate Authority |
Address of Appellate Authority |
Contact Number |
Email Address |
| Mr. Rakesh Raushan (Manager-Regulatory & Compliance) |
FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 |
120-4526740 |
rakesh.raushan@siti.esselgroup.com |
| Name and designation of Advisory Committee Members |
Address of Advisory Committee Members |
Contact Number |
Email Address |
| Mr. Amit Kumar Gupta (Member) |
FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 |
0120-4036783 |
Amit.Gupta2@siti.esselgroup.com |