Customer Care
Complaint Zone LCO
Customer Care
Our business is customer centric and hence, Customer Care is given a great deal of focus. We have a well-equipped call center to cater to your complaints or suggestions. Our call center overcomes language barriers to ensure efficient services for all the customers. As business expands, our customer care team looks forward in servicing customers across platforms that include Digital Television, traditional Analog Cable and ISP customers.
| State-wise Customer Care Helplines | Toll Free Number | Write to us at |
| Delhi, Haryana, Rajasthan, Uttar Pardesh, Madhya Pardesh, Chattisgarh, Maharashtra, Karnataka, Kerala, Odisha | 1800-1234-001 | siticare@siti.esselgroup.com |
| Gujarat | 1800-2334-757 | ccare@sitissdm.com |
| Eastern States (WB, Orissa, Bihar, Jharkhand) | 1800-1234-001 | customercare.kol@siti.esselgroup.com |
| Assam / Meghalaya | 1800-2121-445 | avik.ghosh@siti.esselgroup.com |
| Andhra Pradesh | 1800-1238-989 | siridigitalsms@siti.esselgroup.com |
| Telangana | 1800-1037-159 | sitismshyd@siti.esselgroup.com |
Complaint redressal system
local cable operator
In order to serve the requirements of our customers, our channel partners are present across all our operational areas.
Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:
Video - siticare@siti.esselgroup.com, customercare.kol@siti.esselgroup.com
Broadband – sitibroadband@siti.esselgroup.com
Track Your Complaint Status
Please enter the Complaint No or VC number to know the status of your Complaint.
local cable operator
CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:
If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at siticare@sitinetworks.com. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:
Broadband Services
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Delhi & Haryana | Sunita Pant | 1204526764 | nodal.bb@siti.esselgroup.com | FC-19, UG Floor, Sector-16A, Film City, Noida-201301 |
Cable TV Services
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Madhya Pradesh & Chhatisgarh | Ajith John | 8448583597 | ajith.john@siti.esselgroup.com | 201/203,3rd floor, Gravity Tower,Opp Agrwal Towers,Above U Turn Showroom,Near Janjeerwala square,Indore (MP) - 452001 |
| Rajasthan | Gaurav Singhal | 9875003564 | gaurav.singhal@siti.esselgroup.com | 506-507,5th Floor, Apex Tower (Mangalam) Tonk Road, Jaipur -302019 |
| Delhi & Noida | Ratnakar Sharma | 9074890748 | ratnakar.sharma@siti.esselgroup.com | FC-19, UG Floor, Sector-16A, Film City, Noida-201301 |
| Haryana | Sandeep Sanduja | 9650093424 | sandeep.sanduja@siti.esselgroup.com | FC -19, UG Floor, Sector -16 A, Film City Noida - 201301 |
| Uttar Pradesh | Vinay Kumar Singh | 9971002908 | vinay.singh@siti.esselgroup.com | 3rd Floor , Akriti Building, Opp SBI Bank, Darshanpurwa, Kanpur |
| Karnataka | Sudheer Raju | 7019117882 | sudheer.raju@siti.esselgroup.com | No-39, United Mansions, M.G.Road, Bangalore |
| Kerala | Ajith John | 8448583597 | ajith.john@siti.esselgroup.com | 2nd Floor, Veejay Towers, Salim Rajan Road, Gandhinagar, Cochin - 682017, Kerala |
| Maharashtra | Paarth Thobani | 7428660084 | Paarth.Thobani@siti.esselgroup.com | 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013 |
| Odisha | Tapas Samantaray | 9776239900 | tapas.samantaray@siti.esselgroup.com | A/31, Opp Sriya Complex, Kharvela Nagar, Unit-3,Bhubaneshwar-751001, Khurda, Odisha |
| Andhra Pradesh(Except areas of Siti Siri Digital & Master Channel Network) | Vijay Kalur | 040-23287707 | Vijay.kalur@siti.esselgroup.com | 6-2-935/2, Savitri Nilayam, Behind BPCL Petrol Pump, Khairatabad, Hyderabad – 500004. |
| Telangana(Except Hyderabad & Khammam) | Vijay Kalur | 040-23287707 | Vijay.kalur@siti.esselgroup.com | 6-2-935/2, Savitri Nilayam, Behind BPCL Petrol Pump,Khairatabad, Hyderabad – 500004. |
| West Bengal and Jharkhand | Abhishek Ganguly | 033-40025020 | nodal.kol@siti.esselgroup.com | J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91 |
Indian Cable Net Co. Limited
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| West Bengal and Jharkhand | Abhishek Ganguly | 033-40025020 | abhishek.ganguli@icncl.com | X1-4, 14th Floor, Block EP&GP,MediaSiti, Sector-V, Salt Lake Electronics Complex, Kolkata-91 |
Siti Siri Digital Network Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Andhra Pradesh (Krishna, Guntur, Prakasham districts) & Telangana (Khammam) | Hanumantharao K | 9052079555 | nodalsitikhr@gmail.com | 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006 |
Master Channel Community Network Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Andhra Pradesh(Vizag and Vijayawada cities) | M Subramanayam | 9581666335 | subramanyam.muppuri@gmail.com | 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006 |
Siti Maurya Cable Net Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Patna | Rajneesh Dixit | 0920478998 | rdixit9@gmail.com | 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar |
| Bihar | Madanjeet Kumar | 09334107989 | kmadanjeet@sitimaurya.co.in | 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar |
Siti Vision Digital Media Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Hyderabad & Khammam(Telangana) | J Gopala Rao | 9849009249 | j.rao@siti.esselgroup.com | 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad, Hyderabad |
Siti Jind Digital Media Communications Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Haryana | Mr. Ram Phool Phour | 9416060725 | A.RamphoolPhour@siti.esselgroup.com | Behind Fire Station Safidon Get, Jind-126102, Haryana |
Siti Prime Uttaranchal Communication Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Uttarakhand | Manish Kumar Sinha | 8420005712 | Manish.Sinha@siti.esselgroup.com | 01, Neshvilla Road, 2nd Floor, Behind Congress bhawan. Dehradun - 248001 |
Siti Saistar Digital Media Pvt. Ltd.
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Gujarat | Viral Ranch | 0265-2324232 (Ext. 202) | Viral.r@sisissdm.com | 1,2,3/ J –Classic Complex. Opp –Akota Garden . Radha Krishna Char Rasta. Akota, Vadodara, Gujarat -390015 |
Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm
On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.
You can track status of the Service Request number via:
- Telephone : 1800-1234-001 (Toll free)
- Mail : siticare@siti.esselgroup.com Visit: siticare@sitinetworks.com
- Post : FC-19&20, UG Floor, Sector-16A, Film City, Noida, U.P. - 201301
The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.
In the event, you are still not satisfied with the resolution provided from the Contact Centre, nodal officer of your area you can approach the Central Nodal Officer to file an appeal on your complaint.
- Nodal Officer : Mr. Rakesh Raushan
- Address : FC-19&20, UG Floor, Sector–16 A, Film City, Noida, U.P. – 201301.
- Tel : 0120-4526785
- Email : rakesh.raushan@siti.esselgroup.com
oyc Training module
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OYC Features
Activating a Customer Hindi
OYC Features
Adding & Modifying A la Carte Channels
How to check Reports
View & Print Subscriber Invoice
Deactivating Packages and Channels
Registering a Customer Complaint
Search Hardware
Reactivating a Deactive Customer
Reconfirming a Package
Re Pairing a STB and VC
OYC Features
Activating a Customer Hindi
OYC Features
Adding & Modifying A la Carte Channels
How to check Reports
View & Print Subscriber Invoice
Deactivating Packages and Channels
Registering a Customer Complaint
Search Hardware
Reactivating a Deactive Customer
Reconfirming a Package
Re Pairing a STB and VC
STB Repair Centres
| DELHI | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Arjun Nagar | Om Jee Services | 62/4 Ground floor Arjun Nagar, Green Park Ext. New Delhi-110029 | Mr. Rajesh Gupta | 9953539453 | omjeeserviceandsoluations@gmail.com |
| Jheel | Pratham Services and Soluation | 447, Jheel Kurenja Delhi-51 | Mr Vicky Bansal | 7065471293 | prathamgautam1474@gmail.com |
| Mundka | Siti Networks Ltd. | Khasra No – 70/5, 6, 71/1& 7/10 Village Gherwa, New Delhi - 110081 | Mr. Mohan/Anil | 011-47502679 | stb.repair@siticable.com |
| Nangloi | Baba Services | H.No 18 Najafgarh Road near Post Office Nangloi Delhi-41 | Mr. Vipin Gautam | 9560450419/ 9711615240 | vipin.gautam17@gmail.com |
| Uttam Nagar | Baba Services | Plot No RZ-1 Indra Park Extn. East Uttam Nagar Delhi -59 | Mr. Vipin Gautam | 7678609590/ 9711615240 | vipin.gautam17@gmail.com |
| HARYANA | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Bahadurgarh | Digital Services & Solution | Shop No. 5, Opp Devi Lal Park, 3rd Pulia,Near Patel Nagar, Bahadurgarh, Haryana 124507 | Mr. Mayank Gautam | 8700132788/ 8802252009 | mayankgautam1474@gmail.com |
| Faridabad | Kasana Electronic | Plot No35 ,Thakurwara, Old Faridabad HRY-121002 | Mr. Sandeep Kumar | 9990176689 | sandeep.stbdish@gmail.com |
| Gurugram | Guru Kirpa Services | Shop No1 House No 67 Basai Road Krishan Nager Gurugram | Mr. Amar Chand | 9716086638 | amargola01@gmail.com |
| Hissar | STB Solution Centre | Shop No. 8, Near DN Hostel,Hissar | Mr. Vikas | 9812433030 | vikasnain57@gmail.com |
| Karnal | Digital Circuit Solutions | Vikas Colony Behind sector 5 Near Heritage Lounge Karnal | Mr. Sonu Chahal | 9711544856/ 7988113664 | digitalcircuit2017@gmail.com |
| Panipat | Digital Circuit Solutions | Gohana Mod, Behind Malik Hospital, Shop No. 5, Panipat | Mr. Sonu Chahal | 9711544856/ 7988113664 | digitalcircuit2017@gmail.com |
| Rohtak | Digital Circuit Solutions | B3/853, Civil Road, Rohtak | Mr. Sonu Chahal | 9711544856/ 7988113664 | digitalcircuit2017@gmail.com |
| Sonipat | Shribalaji Service center | Kami Road, Hanuman Nagar,Near Sugar Mill Sonipat Haryana | Mr. Nand Kishore | 7015893517 | shribalajiservicecentersonipat@gmail.com |
| MAHARASHTRA | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Mumbai | Joshtech | Bhiwandi,Mumbai | Mr Mathava | 9900012468 | bangalore@joshtech.com |
| MADHYA PRADESH | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Indore | Green Birds Technology | G 27, Yashwant Plaza, Plot No. 79, South Tukoganj, Near Railway Station, Indore. | Mr Anuj Kumar | 9899789796 / 9927303109 | anujtyagi9899@gmail.com |
| KARNATAKA | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Bangalore | Joshtech | F57, KSSIDC Industrial Estate, Rajaji Nagar, Bangalore - 560 044 | Mr. Karthick | 76769 69608 | logistics.blr1@joshtech.com |
| Mysore | Sri Arya Electronics | 147, Anand Electronics Builiding 1st floor K.T Street Mysore | Mr. Renukumar | 9916253658 | lalithabhoomika@gmail.com |
| KERALA | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Cochin | Joshtech | 33/177/A2,Priya Building,Alichuvadu,Padivattom,Edapally(PO),Kochi - 682 025 | Mr.Sivaselvan | 90722 84934 | cochin@joshtech.com |
| RAJASTHAN | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Jaipur | Digital Finger | Shop No. 4, Plot No. D 144,Jagdamba Nagar D, Girdharipura,Ajmer Road, Jaipur | Mr. Avinash | 8470033843 | avinashnda1@gmail.com |
| TELANGANA | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Hyderabad | Joshtech | Building No : 27, 2nd Floor, Industrial Development Area, Bala Nagar, Hyderabad- 500 037 | Mr. Muthuraj | 9900012468 | hyderabad@joshtech.com |
| UTTAR PRADESH | |||||
|---|---|---|---|---|---|
| City | ASC Name | Address | Contact name | Mobile No. | Mail ID |
| Agra | Kotaryai Enterprises | Shop No. TI 6, Nagla Jawahar Nagar, Khandari, Agra | Mr Ashutosh Gupta | 9411006500 | gupta.ashutosh1961@gmail.com |
| Allahabad | Saurabh Electronic | 1238/520, Nehru Nagar, Meerapur, Allahabad, UP 211003 | Mr. Sanjeev Kumar Khare | 9838980381 | saurabhelectronicalld@gmail.com |
| Kanpur | Siti Networks Ltd. | 122/227, Sarojni Nagar Near Sant Nagar Chauhara Kanpur | Mr. Ishant | 8574625767 | ishant.aroraa@gmail.com |
| Noida | A Square Services | Shop No-03 Gali No-02, Ground Floor, Hanuman Vihar, Sector 49 Noida | Mr. Ashish Sharma | 9958220679 | gopalsharma6773@gmail.com |
| Rampur | Sameer Service Center | Bamanpuri Nainital Road, Near Bamanpuri Stadium, Rampur UP | Mr Saleem/ Monis Shamsi | 8755566786/ 9084940717 | saleemkhan1027@gmail.com |
| Sahranpur | City Electro Service Centre | 2A/1517/03-02, ZILA HOTEL BUILDING, COURT ROAD, SAHARANPUR, Uttar Pradesh, 247001 | Mr. Rajeev Mehta | 8954937876 | cityelectroservice@gmail.com |
| Varanasi | Smart Infotech Solution | C21/4A,Maldaiyah, Varanasi | Mr Nayan Sharma | 9838111123 | sisind21@gmil.com |