Toll Free: 1800 1234 001

At your service,

For A Happier YOU!

Customer Care

COMPLAINT ZONE

We at SITI Networks, strive for services that always surpass your expectations and deliver the best. However, in a rare case of you not being happy with our services or you have any suggestions or feedback you can always write to us at:

E-Mail: siticare@sitinetworks.com, customercare.kol@siticable.com

You can also contact your Local Cable Operator (LCO) in your vicinity. Click here to get a list of LCOs in your neighborhood.

Please enter the Complaint number or VC number to know the status of your complaint.

Complaint Zone LCO

Customer Care

Our business is customer centric and hence, Customer Care is given a great deal of focus. We have a well-equipped call center to cater to your complaints or suggestions. Our call center overcomes language barriers to ensure efficient services for all the customers. As business expands, our customer care team looks forward in servicing customers across platforms that include Digital Television, traditional Analog Cable and ISP customers.

DAS Toll Free number : 1800-1234-001


Customer Care Centre at:

  • East - 033 - 40025000
  • Hyderabad - 040 - 60019945
  • Jaipur - 0141 - 6001994

SMS contact details :

  • For more details about Package : SMS SITI your name, Mob. No., package name to 5757502
  • For more details about STB : SMS STB your name, Mob. No to 5757502

Write to us at:

Complaint redressal system


local cable operator

In order to serve the requirements of our customers, our channel partners are present across all our operational areas.

Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:

E-Mail: siticare@sitinetworks.com , customercare.kol@siticable.com

OR
 

Track Your Complaint Status

Please enter the Complaint No or VC number to know the status of your Complaint.

OR

local cable operator

CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:

If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at siticare@sitinetworks.com. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:

Broadband Services

State Name of Nodal Officer Contact Number Email Communication Address
Delhi & Haryana Mohit Yadav 011-47502607 Nodal.bb@sitinetworks.com GYS Global, Tower-A, North Wing, Sector - 125, Noida, U.P. - 201301

Cable TV Services

State Name of Nodal Officer Contact Number Email Communication Address
Madhya Pradesh Ravinder Pal Singh Bhatia 8435011111 ravinder.bhatia@sitinetworks.com 201-203, 3rd Floor, Gravity Tower, Opp. Aggarwal Stores, Above U-Turn Showroom, Near Janjeerwala Square, Indore (MP) 452001
Chhatisgarh Ravinder Pal Singh Bhatia 8435011111 ravinder.bhatia@sitinetworks.com 201-203, 3rd Floor, Gravity Tower, Opp. Aggarwal Stores, Above U-Turn Showroom, Near Janjeerwala Square, Indore (MP) 452001
Rajsthan Alok Soni 9649965555 alok.soni@sitinetworks.com 801-807,8th Floor, Apex Tower(Mangalam) Tonk Road, Jaipur-302019
Delhi Bimal Mehra 0120-4526781 Nodal.del@sitinetworks.com 1st Floor, FC-09, Gate No.3, Sector-16A,FilmCity, Noida-201301
Haryana Sandeep Kumar Rohilla +91 9992833330 Sandeep.rohilla@siti.esselgroup.com SCO-02, 3rd Floor, D C Colony, Meerut Road, Karnal – 132001 (Haryana)
Eastern Uttar Pradesh Thakur Rajnish Sinha 9934010808 rajnish.sinha@sitinetworks.com 122/227, Sarojini Nagar, Kanpur-208012
Western Uttar Pradesh Pramendra Singh 9891943432 pramendra.singh@sitinetworks.com 1st Floor, FC-09, Gate No.3, Sector-16A,FilmCity, Noida-201301
Uttarakhand Sumeet Anand 8755400465 Sumeet.anand@sitinetworks.com 01, Neshvilla Road, 2nd Floor, Behind Congress bhawan. Dehradun - 248001
Karnataka Mr. Yash Chandra 080-46642201 yash.chandra @sitinetworks.com No-39, United Mansions, M.G.Road, Bangalore
Mysore Mr. Balaraj N 9986762263 Balaraj.n@sitinetworks.com 2226, 1st Floor, Kanakadasa Nagar,Dattagalli, (Near Nethaji Circle), Mysore -570024
Kerala Mr. Hari Kumar S 9846048983 HariKumar.S@sitinetworks.com 2nd Floor, Veejay Towers, Salim Rajan Road, Gandhinagar, Cochin - 682017, Kerala
Maharashtra Jagdish Mutreja 022-43605555 jagdish.mutreja@sitinetworks.com 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
Telangana J Gopala Rao 9849009249 j.rao@sitinetworks.com 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad
West Bengal Biswajit Dey 033-40025020 nodal.kol@sitinetworks.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Indian Cable Net Co. Limited

State Name of Nodal Officer Contact Number Email Communication Address
West Bengal Tanusree Roy 033-40025020 nodal.icncl@sitinetworks.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Siti Siri Digital Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh & Telangana Hanumantharao K 9052079555 nodalsitikhr@gmail.com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Master Channel Community Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh Hanumantharao K 9052079555 nodalsitikhr@gmail.com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Siti Maurya Cable Net Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Patna Rajneesh Dixit 0920478998 rdixit9@gmail.com 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar
Bihar Madanjeet Kumar 09334107989 kmadanjeet@sitimaurya.in 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar

Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm

On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.

You can track status of the Service Request number via:

  • Telephone : 1800-1234-001 (Toll free)
  • Mail : siticare@sitinetworks.com Visit: siticare@sitinetworks.com
  • Post : Essel House, B-10, Lawrence Road Industrial Area, New Delhi – 110 035

The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.

In the event, you are still not satisfied with the resolution provided from the Contact Centre, nodal officer of your area you can approach the Central Nodal Officer to file an appeal on your complaint.

  • Nodal Officer : Mr. Vishwa Bandhu Sharma
  • Address : FC-19, 3rd Floor, Sector – 16 A, Film City, Noida, U.P. – 201301.
  • Tel/Fax : 0120-4526740/4526777
  • Email : vishwa.sharma@sitinetworks.com

oyc raining module

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels